Clinic policy
General information
• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
• All patients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
• All information will be treated as confidential and protected in accordance with Data Protection legislation
• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
• You may choose to remove yourself from our mailing list at any time, by unsubscribing.
Initial consultation policy
A fee is required upon booking an initial consultation appointment to secure your appointment. Once deposit payment has been received your initial consultation will be booked. Please book in via contact page on the clinic’s website and make payment via instructions provided. Deposits are non-refundable. You have up to 72 hours prior to your appointment to be able to move your treatment to avoid loss of a deposit. You can only move your appointment once before losing your deposit. If you move your appointment you will need to provide a new date immediately, that is within 1 month of the original appointment.
Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Telephone consultations
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30-60 minutes. Patients must call the clinic at the time agreed. A charge is made, payable in advance.
Treatment policy
Deposits are required upon booking a treatment appointment. Treatment deposits are non-refundable but will be taken off your final treatment cost if booked during the initial consultation. These payments are not transferable to another treatment or skincare. You have up to 72 hours prior to your appointment to be able to move your treatment to avoid loss of a deposit. You can only move your appointment once before losing your deposit. If you move your appointment you will need to provide a new date immediately, that is within 1 month of the original appointment.
Routine review appointments are offered after treatment with Botulinum Toxin as a complimentary to achieve the best result the safest way. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
All treatments are reviewed after a set period. You will be advised the number treatment of treatments to achieve your desired result. Additional treatments will incur a cost. A time period before review is needed before any comment can be made on the outcome. This ensures that you have healed and should have the settled result then. You will be contacted by the clinic for a review. If you do not get contacted within the advised time please contact the clinic. Issues raised post this review will incur an additional charge e.g. cosmetic adjustment or wishing to have further treatment post dermal filler review. Treatments are non-refundable once administered. Please ensure you raise any issue with your treatment at your review.
New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.
Cancellation policy
Deposits are non-refundable to secure a treatment appointment. The clinic allows clients to move their appointment once only if they need to reschedule their appointment. If you would like to rearrange your appointment, it must be before the 72 hour time period and you must provide an alternate date when re-booking. If you are more than 10 minutes late to your appointment I will not be able to carry out the treatment due to the time needed to carry out safe practice with the nature of our procedures. In these circumstances this will result in a loss of the deposit, clients will need to re-book. If you wish to cancel your treatment appointment and do not reschedule your appointment immediately you will lose your deposit. If appointments are cancelled within 72 hrs of your appointment you will lose your deposit.
Payment
Patients initial consultations will be subject to a non refundable fee.
You will be advised of the full costs of any treatment plan proposed and agreed,
including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full, at the time of treatment.
The clinic accepts cash, or major debit and credit cards.
A discretionary deposit will be taken for treatments and in some circumstances.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
• consultation and assessment, provision of information and advice,
• safe treatment with evidence based products
• follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. The clinic does not offer refunds for products or treatments.
Missed appointments
A missed appointment will result in a loss of the deposit.
Re-scheduling
The clinic allows clients to reschedule their treatment appointment subject to 72 hours’ notice of their treatment appointment. If contact has not been made prior to the 72 hr notice period you will lose your deposit. I only allow clients to reschedule their appointment once and an alternate date must be provided when cancelling otherwise you will lose your deposit or have to pay the deposit again to rebook if numerous times.
Consent
All clients are required to fill out a medical consent , photo consent and treatment consent form on the day of treatment.
Treatments
All treatments offered at Dr Kara Cosmetic clinic require the client to be over 18 years old proven with I.D. (passport or driving licence).
No treatments can be performed on a pregnant or breast feeding person.
If the client feels there is a possibility they might be pregnant then they will be refused treatment.
Guests & children
No children or guests allowed to the clinic unless otherwise agreed. No pets are allowed on premises.
We do not treat children or young adults under the age of 18 for aesthetic treatments. The clinic can treat children for minor cosmetic skin conditions such as acne as specified by the clinic’s insurance. Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website.
Compliments and complaints handling
The clinic would love for you to provide reviews. Dr Kara welcomes your feedback. Please leave reviews on Google and/or social media platforms.
If you feel you need help with the outcome of your treatment or skincare then please do approach Dr Kara cosmetic clinic. Dr Kara wishes for you to be satisfied fully with the service provided. If you wish to complain then please provide this in writing. The clinic aims to acknowledge your complaint within 28 days and to resolve this within 8 weeks.